Checking in before your flight is one of the most important steps after making a reservation. It helps airlines identify their passengers and ensures everything is ready in case you need special assistance. That’s why we’re going to explain how to do it with Viva after you’ve purchased your flight deals.
Don’t forget to have your booking reference ready. You can find it in the email we sent you once you made your reservation or by logging into your Viva account under the My Trips section.
Checking in with Viva Aerobus is easy and can be done in various ways:
- – Website
- – App
- – Smile & Fly
If you’re not very familiar with these processes, let’s go into detail step by step on what you need to do for any of our check-in methods. An early check-in will save you from long airport lines and unexpected incidents, ensuring you travel to your destination comfortably and safely.
Where Can I Check-in with Viva?
If you’re unsure about how to ensure a smooth boarding process, here are the various ways to check in:
Check-In on the Website
It’s very important to have your booking code ready for any requests you make, as it’s necessary to access our website, along with your last name. You can also save your Viva account information in your browser to make the process even simpler and faster.
To check in on Viva, provide the requested information, select the trip for which you want to confirm your travel, wait for the validation, and then obtain your boarding pass. Download it, and you’re all set!
Viva Aerobus App
Have all the information you need about your flight right in the palm of your hand. Receive flight alerts and promotions tailored for you through our app. You can also make changes to your booking easily and check in for your flight to any of our destinations with the Viva app.
Simply go to your app store, and depending on your phone’s operating system (Android or iOS), download the app, and enter your login information. Then, go to the check-in option, and in less than 2 minutes, you’ll be ready to go.
- Download the Viva app for Android
- Get the Viva flights app for iOS
Vivabot via WhatsApp
If sending a message seems easier to you, we have Vivabot at your service, a virtual assistant that sends you reminders before your flight and allows you to get your QR code for boarding in a matter of seconds.
Send a message to (+52) 5543578482 and choose the first option 1) Check-in/Boarding pass. Enter your booking code, followed by just one of the passengers’ last names. Vivabot will ask you which of your flights you want to check in for. Select the correct number and wait. You’ll receive an image with your boarding pass ready to show at the airport.
Smile & Fly
A revolutionary way to check in is available to you if you’re part of our Viva Fan club. Along with exclusive promotions and special discounts on baggage and other services, one of the additional benefits we offer is to check-in with a smile.
Go to your profile and scan the QR code for facial recognition. Attach a photo of your official ID and take the different shots requested until your registration is successful. Smile and fly with us! If you’re not part of Viva Fan yet, what are you waiting for to sign up?
When Can I Check-In?
The days when you can check in with Viva depend on the type of travel you’ve chosen, which is directly related to the combo you selected (fare and baggage). Here are the details so you can prepare for a great flying experience:
- Zero Fare: From 4 hours before your flight (1 personal item).
- Light Fare: From 8 hours before your flight (1 personal item + 1 10 kg hand baggage).
- Smart Fare: From 10 days before your flight (1 personal item + 1 22 lb hand baggage + 1 55 lb checked baggage).
What If I Couldn’t Check-In Before My Flight Day?
Don’t worry. If for any reason you couldn’t check in through any of our platforms, visit the counter 2 hours before your domestic flight or 3 hours before your international flight for assistance with check-in and baggage drop if needed.
Are you ready for your Trip?