Sometimes, things in life happen, itineraries change, and we need to adapt. This situation is very common when traveling, but if you travel with Viva, there is always a solution. Here, we will tell you how to change your flight with Viva Aerobus.
We offer great flexibility, which is reflected in our different fares and procedures. We seek to be as flexible as possible for our passengers to provide them with the best experience, even in seemingly complicated situations.
How to change my flight?
If you need to make changes to your reservation, such as the travel date or time, or wonder, “How do I change the name on my flight?”, you can call customer service at 81 82 150 150.
Another option is to visit one of our Viva Tiendas, where our staff will be happy to help you with any of these situations. Just locate the nearest location to you, take your flight info, and the process will be a breeze.
Another alternative is to visit www.vivaaerobus.com and click on the “my reservation” option. Enter your reservation code and last name, and a menu where you can change the date, choose a new flight time, and destination will appear. Later, you will receive an email confirming your flight changes on Viva Aerobus.
Fares that allow flight changes with Viva Aerobus
Viva Aerobus provides this service for free, but it is important to know which fares include this benefit, the details, and policies.
There are four flight fare options at Viva Aerobus, and only one does not include the free flight change option, which is Zero fare. When traveling very light, this fare is recommended, and if you are entirely sure your plans won’t change.
On the other hand, if you require a more complete travel experience due to baggage needs or a possible change in plans, there are three other options: Light, Extra, and Smart, which have more benefits, a flexible check-in time, and different options aimed at avoiding unforeseen events. We will describe them below:
- Light: You can bring a personal item and a carry-on bag, check in 8 hours before your flight, and have 3 opportunities to change the date, time, or route without penalty, only covering the difference in the cost of the new itinerary, if any.
- Extra: Check-in is available 10 days prior to departure. You can bring a personal item, a carry-on bag, one piece of checked baggage, and have 3 free opportunities to change the time, route, or date, only covering the difference in cost, if any.
- Smart: check-in is available 10 days prior to flight departure. You can bring one personal item, two carry-on bags, and one piece of checked baggage. This fare already includes the option to choose your seat (in regular or seats in the front of the plane), and changes in route, date, and time are unlimited.
Policies to be familiar with
It will no longer be possible to make more changes after changing your itinerary 3 times for Light and Extra fares.
Date, time, and route modifications must be made at least 4 hours prior to your flight, as long as you haven’t completed your check-in. Otherwise, you will not be able to make changes for Viva Aerobus flights. Route changes cannot be made online, only by phone or at Viva Tiendas.
“Very well, but how do I change my name on my flight?” If you need to make this change, you will have to pay an additional fee in all our fares (except Zero, where name changes are not allowed). All modifications are subject to availability (day, time, seats, etc.).
What happens if I miss my flight?
Policies regarding missed flights exempt Viva Aerobus from liability as long as it was the passenger’s error. However, “What happens if I miss my flight due to a serious situation beyond my control?”.
At the airline’s sole discretion, and for specific exceptions, Viva Aerobus may issue a flight voucher so that the affected party can exchange it for a new ticket. For clarity, in this case, evidence must be presented confirming the indicated special situation.
So now you know the answer to “How to make flight changes?” Remember, Viva Aerobus is one of the most flexible airlines, even when it comes to missed flights. Book your trip to your preferred destination, and enjoy your trip safely and with service that will surprise you.